Definition

Zuora

Contributor(s): Dan Ring

Cloud-based vendor Zuora sells billing, commerce and finance software that allows companies to manage recurring revenues from their customers.

Zuora's main software as a service product, Z-Business, helps businesses administer the subscription lifecyle of their customers. The lifecycle includes pricing and package, customer acquistion, billing, collection and renewal.

Zuora, founded in 2007 by a former Salesforce executive, purchased Frontleaf in 2015 and uses the technology in its Z-Insights analytics software.

Zuora helps companies create subscription business models. If companies already provide online subscription services, Zuora can help them operate efficiently, according to the vendor.

Zuora does not offer a general ledger, so it cannot replace traditional ERP. Zuora does integrate with ERP products, allowing users to send certain information, such as invoices, into the general ledger.

Companies can use the business analytics software to analyze data about their subscribers. The analytics follows a subscriber's use of a product and provides ideas for improving service or resolving a problem.

This was last updated in February 2016

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