ERP Definitions

This glossary explains the meaning of key words and phrases that information technology (IT) and business professionals use when discussing ERP and related software products. You can find additional definitions by visiting or using the search box below.

  • Q

    quality function deployment

    Quality function deployment (QFD) is the translation of user requirements or requests into designs. The goal of QFD is to build a product that does exactly what the customer wants instead of delivering a product that emphasizes expertise the builder already has.

  • R

    rapid prototyping

    Rapid prototyping is the speedy creation of a full-scale model.  The word prototype comes from the Latin words proto (original) and typus (model).

  • replenishment

    Replenishment refers to the movement of inventory from upstream -- or reserve -- product storage locations to downstream -- or primary – storage, picking and shipment locations.

  • revenue recognition

    Revenue recognition is a tenet of corporate financial management that defines when a company officially accounts for revenue.

  • reverse logistics

    Reverse logistics occurs after the sale of a product, such as returning a product to the manufacturer or sending it along for processing in the final stages of its lifecycle.

  • RFI (request for information)

    An RFI (request for information) is a formal process for gathering information from potential suppliers of a good or service.

  • S

    process mining software

    Process mining software is a type of analytics software that mines the event logs of enterprise applications for trends and patterns that can help improve understanding of the processes and make them more efficient.

  • SaaS ERP (software-as-a-service ERP hosting)

    SaaS ERP is a hosting model for enterprise resource planning (ERP) software which involves a firm's ERP software applications on a vendor's servers.

  • Sage Group plc

    Sage Group plc is a global enterprise software vendor. Its portfolio of business software includes accounting, ERP, payroll, customer relationship management (CRM) and human capital management (HCM).

  • sales and operations planning (S&OP)

    Sales and operations planning (S&OP) is an iterative business management process that determines the optimum level of manufacturing output.

  • SC sustainability

    Supply chain sustainability is a holistic perspective of supply chain processes and technologies that goes beyond the focus of delivery, inventory and traditional views of cost.

  • SCEM (supply chain event management)

    Supply chain event management (SCEM) refers to software that is used to manage events that occur within and between organizations or supply chain partners.

  • service lifecycle management (SLM)

    Service lifecycle management (SLM) refers to both the strategy and software for managing the performance, maintenance and repair of products and maximizing their profit opportunities by looking at service as an ongoing process rather than a discrete event or series of events. It can help to improve the efficiency and profitability of product service by helping to manage the service process and providing field workers with important information about product designs, repair procedures, warranties and parts.

  • SKU (stockkeeping unit)

    SKU (stockkeeping unit, sometimes spelled "Sku") is an identification, usually alphanumeric, of a particular product that allows it to be tracked for inventory purposes.

  • software robotics

    Software robotics is the use of bot programs to automate computer tasks normally performed by people. Software robotics is synonymous with robotic process automation (RPA) and is the less widely used term, except in the financial services industry.